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Privacy policy


Audace values honesty and clarity, and is committed to building strong, lasting relationships with our customers, based on trust and mutual interest. The protection of your personal data is essential to us and we would like to inform you through this privacy policy of how we collect and process your data. This Privacy Policy sets out and informs you of how Audace uses and protects any information which you may provide to us when you use this site from the following URL: (hereinafter the “Site”). Please note that this privacy policy may be modified or supplemented at any time by Audace, in particular in order to comply with any legislative, regulatory, jurisprudential or technological developments. The date of any update will be clearly displayed.

1. Gathering information

In general, you can visit our Site without providing any personal information about yourself. You are under no obligation to transmit this information to Audace. Nevertheless, in the event of refusal, you may not be able to benefit from certain information or services that you have requested. In this respect, Audace may in some cases ask you to provide information (hereinafter referred to as your “Personal Information”), for example to enable us to process your request for information, via our online forms (contact form, account creation form, order form for online purchases).

2. Personal data

The personal data we may collect via our forms (always with your consent) are :
  • first and last name ;
  • e-mail address ;
  • sex ;
  • telephone number ;
  • postal address ;
  • age/date of birth ;
  • payment information (on e-commerce media) ;
  • your purchase history (on Supports commerce électronique) ;
  • the photos or videos you wish to send as attachments;
  • survey information, which we use for statistical purposes.
In addition, via Google Analytics, we receive and record information from your computer and browser, your IP address, your software and hardware, and the page you visit (see policy on cookies). By consenting to provide us with this information (presence of a checkbox on each of our forms), you expressly agree to its processing by Audace, for the purposes indicated in the point below and for the purposes stated at the end of each form. In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the French Data Protection Act (Loi Informatique et Libertés) of January 6, 1978, as amended, Audace informs you of the following:

3. Identity of the data controller

The data controller is Audace
Responsible for DPO:, headquartered at 65 rue de Glasgow 62138 Douvrin, FRANCE,
Telephone: 0321135600
Email :

4. Use of information / Purpose of personal data transmitted

Any information we collect from you may be used for :
  • Personalize your experience and meet your individual needs
  • Improve our website
  • Improving customer service and support needs
  • Contact you by e-mail
  • Administer a competition, promotion or survey

5. Disclosure to third parties

We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to another company for any reason, without your consent, other than what is necessary to fulfill a request and/or transaction, such as shipping an order.

6. E-commerce privacy

In the case of a purchase made via our store. We are the sole owners of the information collected to process your order (billing address, delivery address, etc.). However, we do not collect your payment information (credit card numbers). They are transmitted securely to the bank’s virtual payment terminals (this terminal may vary depending on the choice you are offered when validating your order).

7. Protection of information

We implement a variety of security measures to safeguard the security of your personal information. SSL certificate, protected access (access rights policy), we also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.

8. Shelf life

Your personal data is not kept indefinitely in our computer files: a retention period is determined according to the purpose for which the data was collected.. Once this objective has been reached, your data is archived, deleted or anonymized (in particular in order to produce statistics). Your Personal Information is kept by Audace only for the time corresponding to the purpose of collection as indicated above, which in any case shall not exceed 24 months. (13 months for cookies)

9. Authorized service providers and transfer to a country outside the European Union

Audace may have recourse to service providers to facilitate the collection and processing of data that you have communicated to us. These service providers may be located outside the European Union and may receive data collected via the various forms on the Site. Audace has previously ensured that its service providers implement adequate safeguards and comply with strict conditions regarding confidentiality, usage and data protection. Particular attention has been paid to the existence of Standard Contractual Clauses, as well as to the Privacy Shield.

10. Data protection rights

You have the following rights concerning your Personal Information, which you may exercise by writing to us at the following e-mail address (, at the following postal address 65 rue de Glasgow 62138 Douvrin, FRANCE, Telephone: 0321135600

Data access and communication rights

You can access your personal information. However, due to Audace’s obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed only if you can prove your identity. Audace will have the right to oppose manifestly abusive requests (due to their number, repetitive or systematic nature). To help you with your request, click on the following link for a sample letter from the Commission Nationale de l’Informatique et des Libertés (“CNIL”).

Right to rectify data

You have the right to rectify, update, block or delete your personal data. To help you with your request, click on the following link for a model letter drawn up by the CNIL.

Right to object

This right may be exercised in the following situations: When the exercise of this right is based on legitimate grounds; or When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes. To help you with your request, click on the following link for a model letter drawn up by the CNIL.

11. Response times

Audace undertakes to respond to your request for access, rectification or opposition or any other request for additional information within a reasonable period of time not exceeding 1 month from receipt of your request.

Cookie policy

When you connect to the Audace website, a banner at the bottom of your screen warns you that information relating to your browsing may be stored in files called “cookies”. Our policy on the use of cookies gives you a better understanding of the provisions we implement for browsing our website. In particular, it informs you about all the cookies present on our website, their purpose and how to configure them.

1. General information about cookies on the Audace website

Audace, as the publisher of this website, may install a cookie on the hard disk of your terminal (computer, tablet, mobile, etc.) in order to guarantee you smooth and optimal browsing on our website. Cookies” are small text files of limited size that enable us to recognize your computer, tablet or cell phone so that we can personalize the services we offer you. The information collected through cookies does not in any way allow you to be identified by name. They are used exclusively for our own purposes to improve the interactivity and performance of our websit None of this information is communicated to third parties except where Audace has obtained your prior consent or where disclosure of this information is required by law, court order or any administrative or judicial authority empowered to deal with it. To give you a better idea of the information that cookies identify, you will find below a list of the different types of cookies that may be used on the Audace website, their name, their purpose and how long they are retained. Embedded content from other sites Articles on this site may include embedded content (e.g. videos, images, articles…). Content integrated from other sites behaves in the same way as if the visitor were visiting that other site. These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded contents if you have a logged-in account on their website.

2. Setting your cookie preferences

You can accept or refuse the deposit of cookies at any time When you first connect to the Audace website, a banner briefly presenting information about the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing your browsing on the Audace website (by loading a new page or clicking on various elements of the site for example), you accept the deposit of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the “X” icon to the right of the banner at the bottom of your screen. Depending on the type of cookie in question, your consent may be required to store and read cookies on your terminal.

a. Cookies exempt from consent

In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL), certain cookies do not require your prior consent insofar as they are strictly necessary for the operation of the website or their sole purpose is to enable or facilitate electronic communication. These include session ID cookies, authentication cookies, load balancing session cookies and interface personalization cook These cookies are fully subject to the present policy insofar as they are issued and managed by Audace.

b. Cookies requiring your prior consent

This requirement applies to cookies issued by third parties and described as “persistent” in that they remain on your terminal until they are deleted or expire. As such cookies are issued by third parties, their use and storage are subject to their own privacy policies, a link to which is provided below. This family of cookies includes audience measurement cookies (notably Google Analytics), advertising cookies (which Ausace does not use) and social network sharing cookies (notably from Facebook, YouTube, Twitter and LinkedIn). Audience measurement cookies generate statistics on the number of visitors to and use of various elements of the website (such as the content/pages you have visited). This data is used to improve the ergonomics of the Audace website. An audience measurement tool is used on this website:

  • Google Analytics, whose privacy policy is available at the following link

Social network sharing cookies (when present) are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies enable you to easily share some of the content published on the Audace website, in particular via a sharing application “button” depending on the social network concerned. Four types of social network sharing cookies may be present on the Audace website:

c. You can use various tools to set cookie parameters

Most Internet browsers are configured by default to allow cookies. Your browser offers you the opportunity to modify these standard settings so that all cookies are systematically rejected, or so that only some cookies are accepted or rejected, depending on the sender. WARNING: We draw your attention to the fact that refusing to store cookies on your terminal may nevertheless alter your user experience and your access to certain services or functionalities of this website. Audace declines all responsibility for any consequences linked to the deterioration of your browsing conditions which may result from your choice to refuse, delete or block the cookies necessary for the operation of the site. These consequences shall not constitute damage and you shall not be entitled to claim any compensation as a r Your browser also allows you to delete existing cookies from your terminal, or to notify you when new cookies are likely to be placed on your terminal. These settings have no effect on your browsing experience, but you will lose all the benefits of the cookie. Please take a look below at the various tools available to you to enable you to set the parameters of the cookies stored on your terminal.

d. Setting your browser parameters

Each Internet browser has its own cookie management settings. To find out how to modify your cookie preferences, please click on the links below to access your browser’s help menu:

For more information about cookie management tools, please visit the CNIL website:

Setting cookies via the banner (consent to cookies)

You can also deactivate cookies directly via the consent management banner on the Audace website. Interactive, it allows you to manage your cookies via a banner at the bottom. To deactivate cookies (Google Analytics), simply click on “NO”. You can revoke your consent by clicking on the following button: Cookie management If you have any questions or require further information about this cookie policy, please contact AUDACE – Resp. DPO :, having its registered office 65 rue de Glasgow 62138 Douvrin, FRANCE. Telephone : 0321135600