Let our FAQs
guide you
![](https://www.audace-digital-learning.fr/wp-content/uploads/2023/02/6-colonnes-de-points.png)
Are you the owner of a lifting and handling equipment driving simulator and have encountered an anomaly or malfunction?
Before contacting our hotline, please follow the steps below:
1. Disconnect the headset from the computer (USB & Display Port), as well as the Leap Motion if it was plugged in.
![](https://www.audace-digital-learning.fr/wp-content/uploads/2023/02/Debranchez-le-casque.jpg)
2. Quit the Oculus application if it was on.
3. Connect only the USB cable(s) (Headset & Leap Motion)
4. Launch the Oculus application.
5. On the Oculus application, go to “Devices”.
![](https://www.audace-digital-learning.fr/wp-content/uploads/2023/02/Appareils.jpg)
6. With your USB headset connected, it appears in green in “Devices”.
![](https://www.audace-digital-learning.fr/wp-content/uploads/2023/02/Casque-USB-connecte.jpg)
7. You can connect the Display Port cable to your computer.
8. Your headset is now functional and ready to use.
![](https://www.audace-digital-learning.fr/wp-content/uploads/2023/02/Brancher-le-cable.jpg)
Before contacting our hotline, please follow the steps below:
1. First of all, check that there is a green LED on the Leap Motion after connection.
![](https://www.audace-digital-learning.fr/wp-content/uploads/2023/02/Voyant-vert-sur-le-Leap-Motion.jpg)
2. If this is the case, launch the Leap Motion Control Panel application installed on your computer.
![](https://www.audace-digital-learning.fr/wp-content/uploads/2023/02/Lancez-lapplication-Leap-Motion-Control-Panel.jpg)
3. This one has just appeared in the bottom right (in green) and is functional.
![](https://www.audace-digital-learning.fr/wp-content/uploads/2023/02/Licone-apparait-en-bas-a-droite.jpg)
- Make sure you’ve closed the dialog boxes at the beginning of the scenario
- Please press the controls gradually: a dry gesture on the buttons will not cause the machine to move.
- Make sure the red light on your remote control is on.
![](https://www.audace-digital-learning.fr/wp-content/uploads/2023/02/Telecommande.jpg)
- If this is not the case: check that the battery is charged and that the switch is ON, then carry out a detection of the button box’s communication port.
![](https://www.audace-digital-learning.fr/wp-content/uploads/2023/02/Batterie.jpg)
If you move the computer, we strongly recommend that you take a few seconds to calibrate Guardian with your Oculus headset.
Can’t find what you’re looking for?
Would you like to be covered?
sav@audace.fr
03 21 13 56 09