Despite the strengthening of anti-terrorist actions at the national and international levels, the activities of terrorist groups are increasing. France is not immune to their actions, as demonstrated by the recent attacks in recent years. SNCF is facing a particularly high level of terrorist threat. It is therefore necessary for employees to embrace this “security culture” in all areas of the Group’s activities, particularly for jobs that are carried out in Public Reception Facilities. That is why SNCF entrusted Audace Digital Learning with the creation of an e-learning program.
Device
With the approach of the Olympic Games and the Rugby World Cup, SNCF wanted a program that could enhance the knowledge of its teams in terms of safety rules, especially in the event of terrorist actions.
Composed of 5 modules, this training is structured around 4 main points:
- Understanding the context
- Analyze
- React
- Transmit
The last module is dedicated to assessment.
This fourth module of “transmission” takes the form of a sports activity (inspired by the world of the Olympic Games). The learner starts in the locker room, then warms up, goes into competition, and finishes with the podiums.
It will be possible to monitor the learner’s progress. The module establishes a context and objectives aimed at familiarizing participants with security culture animation tools and using them appropriately according to the circumstances. The final phase will be to transmit all the appropriate behaviors to be adopted to the employees.
Target
All operational and functional managers.
Objective
To be able to disseminate knowledge about terrorism and security to a large number of agents. The training program primarily aims to meet the need for quickly and widely transmitting information to a large audience.
Pedagogy & Innovation
The module’s originality lies in its playful aspect. This approach is based on a strong pedagogical concept, which is to learn and to facilitate learning. This is an important aspect, as the learner receives knowledge that they will then need to be able to transmit themselves. Thus, in the first three modules, they have the role of a “student” and then take on the role of a teacher in the fourth module.
The idea is that all employees, once they have gone through the previous modules, know how to communicate to their colleagues the best practices and reflexes in case of a terrorist threat.
The training in one sentence: Learn, communicate, and transmit the acquired knowledge.
Bonus
In line with this training, Audace has developed a more generic security model, starting with a module on “Vigipirate” (French national security alert system), followed by “Monitoring, Alerting, and Managing Acts of Malice” (such as track damage, theft of electrical cables, or fire incidents in bins), and a final module is expected to be released soon on contacting relevant individuals. The objective of this program is to help the learner distinguish between serious incidents and minor incidents.and how to act accordingly.
