When VR becomes simple and ergonomic

AUDACE is particularly attentive to the technological advancements of virtual reality, which is constantly evolving. Every new release, every new announcement is a step closer to a more accessible, immersive, and affordable VR experience.

Standalone VR headsets are a major advancement in the field of virtual reality. They do not require an external PC to operate and are capable of running complex virtual scenes on their own. This technological advancement offers numerous advantages and opens up many opportunities for simulators and digital training.

To illustrate these advantages, Audace has chosen to showcase two of its off-the-shelf simulators: the Auxiliary Crane Driving Simulator and the Aerial Work Platform (AWP) Driving Simulator.

The auxiliary crane is a device mounted at the rear of a truck cabin and is used for lifting heavy loads or pallets. The Aerial Work Platform (AWP), on the other hand, is a mobile personnel lifting device composed of a platform or basket operated by an operator who needs to work at heights. Both of them are operated using a control box with buttons.

The simulators are training tools for safely operating these machines. They provide training on the proper usage of these vehicles while ensuring safety. They allow for preparation and recertification for the CACES® (Certificate of Aptitude in Safe Driving) qualification.

In a virtual environment such as a construction site or a warehouse, the simulators offer learners the opportunity to operate various vehicles and engage in a series of scenarios that they must master, including:

  • Operating the controls of the vehicle
  • Setting up the vehicle in the work area
  • Identifying the various risks associated with the use
  • Practical use case scenarios

To provide a training experience that is as realistic as possible, Audace offers solutions that go beyond virtual reality (VR). With our simulators, learners have the opportunity to use the actual remote controls of the equipment. This allows them to gain initial experience that can be easily transferred to real-life situations.

The advantages of standalone VR headsets

Until now, Audace simulators have been operating with a wired VR headset connected to a PC. Recently, the decision has been made to transition them to standalone VR headsets. This change in technology allows for the optimization of our solution by eliminating the need for an auxiliary PC. However, it requires a rethinking of the connection to the remote controls, using Bluetooth technology.

A standalone virtual reality solution

With the elimination of the auxiliary PC, only the headset is now required to operate the simulators. This evolution presents several advantages, such as the elimination of cumbersome cables, simplified operation (everything is managed through the headset), and increased reliability (due to the reduction of devices to maintain). Moreover, this transition allows for cost reduction through savings on PC and VR headset expenses. The standalone version is more financially accessible compared to the wired setup.

A more flexible VR headset ecosystem

With the OpenXR standard, Audace can make its range of simulators and future projects compatible with all models of VR headsets. OpenXR is a programming standard followed by all existing and upcoming virtual reality headsets. By using this standard, Audace develops virtual reality interactions that work across all headset models, providing a seamless and flexible experience. As a result, Audace can offer its clients the VR headset that best meets their needs, regardless of software constraints. This increased compatibility provides an improved user experience and facilitates the selection of the appropriate headset.

A wireless remote control

The transition to standalone VR headsets brings a significant improvement to the use of simulated vehicle remote controls. In collaboration with its partner Itowa, Audace is working on the development of a wireless control box, enabling its solution to be free from any type of cables. This advancement also has the advantage of reducing the setup and installation time of the solution, making it more user-friendly. The other benefit is that it helps reduce costs by eliminating the need for the radio beacon, which was previously required for proper operation.

A wireless remote control

The latest technological advancements in finger tracking, allowing real-time tracking of hand and finger movements, are now available on most VR headsets and have greatly improved in robustness in recent years. Whether it’s making selections in scenario menus or navigating within the virtual world, interactions rely solely on the cameras integrated into the headset. The addition of an additional camera on the front of the headset, such as the Leap Motion sensor, is no longer necessary.

This results in increased autonomy for learners.

With these various advancements and the integration of new interactive menus directly in the headset, Audace simplifies the use of its solutions. As a result, learners will be able to quickly access simulator scenarios and navigate through them independently, without requiring intervention from the instructor through the PC interface, as was previously required.

The factors influencing of the ROI of an immersive training

When it comes to developing virtual reality training tools, a common question arises: What is the return on investment (ROI)? AUDACE carries out numerous projects in virtual reality. Indeed, AUDACE can help you estimate the return on investment (ROI) of VR experiences. AUDACE is even able to unveil certain additional benefits that were not initially envisioned.

First ROI factor: Cost reduction related to training.

Each training content project has its own specificities, whether it’s job discovery, awareness, training on complex operations, or equipment operation. There is no mathematical formula that can measure the cost savings achieved through immersive training and is universally applicable to all situations. Nevertheless, it is possible, by taking the time to reflect and considering observed assumptions from existing projects, to estimate the cost reduction associated with this training modality. The calculation takes into account various factors such as:

  • Reduction in training time (~50% for a technical vocational training initially offered through an apprenticeship program).
  • La réduction des frais logistiques de la formation (location de matériel, frais de vie, …) : la formation vient à l’apprenant et non l’inverse.
  • Reduction in the immobilization of productive resources dedicated to training. In the case of creating a dedicated digital twin for training, it is possible to retain all production resources (human and material) without immobilization.
  • Reduction in costs of “wasted” raw materials due to errors during training or lack of practice in job placement.
  • Reduction in candidate dropout rate. Indeed, certain professions can have demanding working conditions (environment, physical exertion, stress related to operations, etc.). A virtual reality training allows learners to gradually become familiar with the profession and its constraints. This reduces the challenges of job placement.

As an example, AUDACE, in collaboration with its industrial clients (including ORANO and BRIDGESTONE), has observed that virtual training reduces the onboarding time by an average of 50%. Indeed, VR simulators allow for repetitive and varied work operations. The configuration of a VR training exercise takes just a minute! Sometimes it takes several hours to prepare the same exercise in real conditions. Moreover, all situations can be reproduced in virtual reality. Under normal conditions, it is impossible to program events such as breakdowns, incidents, etc., which slows down the progress of learners.

BRIDGESTONE - MOCKUP

2nd factor: Operational excellence of employees

VR training helps overcome many limitations and obstacles encountered in traditional in-person training.

With digital tools, it is possible to repeat operations as many times as needed. In-person training requires preparation time between two training sessions. On the other hand, immersive scenarios can be linked seamlessly without interruption. The real-time practice time during training is thus increased.

Moreover, all situations can be addressed during virtual training. Whether it’s dangerous situations for the operator, rare occurrences, or scenarios that are impossible to replicate on demand. These skills are usually acquired after several years of “learning by doing” experience.

Some of our clients have expanded digital training to a wider audience to make their teams more flexible. Once the investment for training is made, deploying it to a larger number of employees represents a negligible cost.

Furthermore, digital tools, especially immersive solutions, allow for the transmission of company standards to all users. Written work method sheets can be interpreted differently by the reader. In contrast, a scenario in virtual reality leaves no room for interpretation. AUDACE observes significant differences between the business processes imagined in the design office, the complex reality of the field, and the opinions of trainers. That is why the creation of virtual reality training is necessary. This training involves an expert trainer, a methods and processes manager, and possibly a workplace safety manager. It allows bringing together the quality requirements, operational reality, and employee safety into a single tool.

En effet, chaque serious accident costs a company a significant amount of money. Avoiding even a single severe accident is enough to make a virtual reality training financially viable.

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3rd factor: Benefit on the company's image and attractiveness.

This third factor is more difficult to estimate and also more unexpected. A training in virtual, mixed, or augmented reality naturally has an innovative character, as the practice is still not widely spread. However, there are numerous opportunities for truly distinctive innovation: creating original educational pathways, leveraging new features of virtual or mixed reality headsets, integrating with physical equipment interfaces, and more.

Since AUDACE began creating immersive experiences, not a single year has passed without them receiving an award or recognition for their innovation.

This contributes to the attractiveness of the company. The younger generations are naturally drawn to immersive technologies. As a result, AUDACE’s creations are consistently featured in its clients’ trade shows and exhibitions. It showcases the company’s innovations, recruits young talents, and presents its products to its own clients.

To conclude, let’s recall the testimony of Sébastien Tranchant, Head of Talent Acquisition, Talent Management, Learning & Development at Bridgestone, following the implementation of a blended learning program, including a theoretical part and a practical part on a virtual reality tire manufacturing simulator (developed by Audace) and a digital twin:

« This comprehensive training program has allowed us to increase productivity and ensure the safety of our employees by reducing safety incidents and quality issues by 30 to 50%. Furthermore, significant economies of scale have been achieved. Specifically, we have reduced the immobilization of production equipment required for training by 80% and the immobilization of human resources dedicated to this purpose by 90%. Many other positive impacts have been revealed, such as the enhanced reputation of the company featured in national media outlets… »

Memory Anchoring: Best Practices for Training in VR

Due to its realistic immersion, experiential nature, and safety, customization, engagement, and its ability to provide instant feedback, VR is a powerful tool for enhancing learning, knowledge retention, and the development of skills. However, during their initial experience in virtual reality VR), learners may be fascinated by   this “new world”   and may encounter challenges in getting accustomed to this revolutionary technology. UDACE recommends five steps to ensure the success of your projects.

Step 1: Discovering Virtual Reality

The initial step is to discover virtual reality. Some users have never had the opportunity to experience it, and they may feel overwhelmed by the intense sensations that this new technology provides. The reactions of novices vary from person to person. Some struggle to concentrate and focus their attention, while others feel overwhelmed by the potential of this new universe. That is why it is highly recommended to accompany users during their first VR experience, providing them with short and guided initial experiences that incorporate playful elements to facilitate immersion and understanding of the technology.

Step 2: Getting Familiar with VR Application Features

Mastering the features of the virtual reality (VR) application. Once you have overcome the initial sensations associated with immersion in a 360-degree virtual world, you must learn to interact within this universe. This involves simple actions such as moving, orienting oneself, touching or grabbing objects, as well as more complex operations like opening an inventory, using a fire extinguisher, or even operating a crane. It is important to explore the different ways of interacting with this virtual environment. A tutorial can guide you step by step in learning the different actions, thereby avoiding any frustration. The smoothness of the user experience plays a crucial role in the enjoyment of learning and its retention.

Step 3: Preparation for the scenario execution

Step 3 implies preparation for Scenario Execution. of the educational scenario in VR. One of the challenges that learners face is linking their actions and interactions in the virtual environment to their gestures. Sometimes, pre-action reflection disappears in favor of mechanical repetition. When learners return to the reality, even the slightest difference from the VR experience can unsettle them.

To address this issue, AUDACE recommends introducing each educational scenario in VR with a detailed explanation of the various steps of the process, using screenshots to illustrate the actions to be performed. This allows the learner to better understand the logic and the chronological order of operations, which promotes the memorization of learning, reduces the need for repetitions, and facilitates the transition between virtual training and real work.

AUDACE also suggests designing each scenario of learning with at least two gameplay modes: a beginner mode where all the steps are indicated to the learner, allowing them to complete the entire scenario without prerequisites, and an “expert” mode without any indications, to ensure that the learner is capable of reproducing the process without assistance.

Step 4: Designing an Educational Scenario.

To optimize the learning experience, it is recommended to design educational scenarios with a maximum duration of 20 minutes. Beyond this duration, learners can become fatigued and the memory anchoring is less effective. To facilitate a smooth and enjoyable learning experience, it is essential to minimize the cognitive load on the learner regarding the actions required to progress in the scenario. This involves developing intuitive interactions, a natural progression, as well as adding sound and visual effects that provide consistent feedback.

Step 5: Debriefing the Experience.

When virtual reality is used in a supervised training setting, the debriefing phase offers an opportunity for memory anchoring that should be optimized. AUDACE advises dividing this debriefing phase into two steps: firstly, allowing the learner to express their emotions and release them, similar to how a sports coach lets their players express themselves during a timeout to ensure their focus. Then, the trainer can focus on debriefing the pedagogical aspects of the learner’s experience (what they saw, accomplished, and experienced).

Virtual reality provides immersive and stimulating learning opportunities, but it requires a structured approach to ensure an optimal user experience. By following the mentioned steps, learners can fully benefit from this highly effective technology to acquire new skills and knowledge safely.

RTE – Electrical Proximities

Security is a major concern for RTE, the company responsible for the French electrical grid. In order to enhance the distance learning course “Electrical Proximities,” RTE has decided to revamp its existing module by adopting a more animated and interactive approach. The solution proposed by Audace Digital relies on game-based learning (ludo-pedagogy).

An engaging module designed to demystify electrical phenomena.

The module created by Audace for RTE takes the form of an investigation. The owners of an isolated dwelling are facing unexplained phenomena such as electrification, spontaneous fires, and electrical arcs. Robert, a private detective, is tasked with solving the mystery. Using animations, interactive experiments, and visual representations, he gradually demystifies these phenomena.

The training is divided into 4 sequences: the introduction, defining electrical proximity, phenomena related to electrical conduction, and risks associated with it.

An innovative digital pedagogy to capture attention and motivate learners.

The pedagogical approach of Audace is based on three fundamental principles:

  • Capturing learners’ attention by creating a “positive emotion” approach. Here, storytelling contributes to achieving that goal.
  • Maintaining motivation by using elements such as puzzle solving, earning rewards, fostering curiosity and exploration, and creating surprises.
  • Working on memorization by encouraging learners to recall and articulate the information they have learned.

Because not all learners have the same “motivators,” it is important to offer multiple gamification approaches to engage and motivate different profiles of learners. Audace applies a game-based learning approach based on Bartle’s taxonomy.

Audace is dedicated to quality with an inductive pedagogy approach.

The pedagogical structure proposed by Audace is based on the method of inductive pedagogy. This approach involves starting with a concrete example and then identifying the related concepts and principles before conceptualizing them. This process is accompanied by experiments, trial and error, simulations, and immersive experiences to allow learners to develop their analytical skills and creativity.

The learner is engaged in continuous learning throughout their journey through interactive exercises. On the other hand, the trainer has the ability to adjust the difficulty by modifying the module parameters.

Finally, formative assessments promote progress and consolidation of knowledge.

At the end of their training, the learner should be able to:

  • Identify electrical proximity zones.
  • Differentiate the three phenomena that cause electrical proximities.
  • Understand the electromagnetic phenomena that cause electrical proximities.
  • Anticipate the risks associated with electrical proximities.
  • Evaluate their levels of danger based on technical data.
  • Understand the environmental factors that can influence the level of danger.

The redesign of the “Electrical Proximities” module proposed by Audace Digital Learning offers an innovative pedagogical approach, focusing on learner interaction, motivation, and memorization. Through a well-balanced combination of visual elements, professional voice-over, and engaging interactions, this learning solution enables learners to better understand the risks associated with electrical proximities and anticipate them more effectively. With Audace, training becomes captivating and effective, offering a rewarding learning experience for all participants.

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Aix Marseille University – Management

L’Université Aix Marseille recherchait une formation au management simple et efficace pour ses cadres, déjà familiers des outils numériques. Celle-ci devait s’adapter à leurs contraintes organisationnelles mais aussi leurs appétences :  préférence à trouver par eux-mêmes les solutions à leurs problématiques et pédagogiques inductives.

L’université a fait appel à Audace pour concevoir une série de sessions d’apprentissage rapide (micro-learning qui enrichissent et renforcent le parcours de formation présentiel. Ces modules abordent des sujets clés tels que l’établissement d’un climat de confiance, le courage managérial, l’incarnation d’une vision, la prévention des discriminations, l’animation de réunions, …

L’objectif est de permettre aux participants de maîtriser les aspects comportementaux, managériaux et techniques du management.

Une approche pédagogique immersive et personnalisée

Audace croit en l’autonomie de l’apprenant. C’est pourquoi les participants ont accès à la formation via la plateforme LMS Moodle, peuvent la suivre à leur rythme et choisir le module correspondant à leur souhait du moment et leur et disponibilité.

L’apprentissage est plus efficace lorsqu’il est interactif et stimulant. C’est pourquoi, chaque module est conçu de manière à captiver l’attention des apprenants et à favoriser leur engagement. Les modules ont tous un storytelling qui leur est propre et sont accompagnées d’activités ludiques. Les scénarios mettent en scène des managers confrontés à des situations réelles, offrant ainsi des exemples concrets et inspirants pour résoudre les défis managériaux du quotidien.

Storytelling

Chaque module présente donc un manager différent confronté à une situation spécifique. Par exemple, l’un des modules porte sur les situations conflictuelles. En voici, le pitch :

Un dossier attendu par un client n’a toujours pas été envoyé. Medhi, manager, constate que des tensions au sein de son équipe bloquent l’avancement du dossier. Il doit rapidement trouver une solution pour résoudre le conflit entre Juan et Inès, deux employés qui ne s’entendent pas, pour pouvoir délivrer la prestation en temps voulu ! A lui de trouver comment redresser la situation…

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Enfin, pour faciliter l’apprentissage et en favoriser la rétention, chaque module est accompagné d’une fiche de synthèse imprimable, conçue et rédigée par notre concepteur pédagogique et mise en forme par notre directeur artistique. Ces fiches, en cohérence avec le style graphique des modules, permettent aux apprenants de réviser rapidement, à tout moment, les points clés.

Découvrez le projet en vidéo

Orano Calorifuge, a business application dedicated to operational performance.

An innovative application dedicated to insulation professionals.

Thermal insulation installers, also known as calorifugeurs, install or replace insulation on equipment such as pipes and tanks to protect them from the external environment. ORANO, a leader in the nuclear industry, recently enlisted Audace to create an application specifically designed for insulation professionals working in nuclear power plants. This innovative application aims to digitize the creation of insulation plans, which were previously done on paper.

The “Calorifuge Application” project includes the study, design, and development of an operational application. It enables the creation of a heat insulation layout on an isometric sheet and projects it in augmented reality to compare it with the actual piping on the field. Once the insulation layout is drawn, the workshop responsible for manufacturing receives the order directly through a web interface that collects the various sketches and displays them in 3D.

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Digitalization to enhance performance.

The app is divided in two parts : a “terrain” part Available on smartphones and tablets. which allows for drawing insulation jackets and transmitting them to the “workshop” part, and a “workshop” section accessible through a web interface that provides access to the data collected in the field.

For the field part, the user has access to an isometric view and a menu that allows them to choose from several icons representing different components of a pipeline. The user can draw using a stylus while being assisted by the application, which corrects their strokes to ensure they are straight and follow the tracing of the sheet. The application offers additional specification options, such as specifying the elbow angle, pipe diameter, fluid direction, type of insulation, and more.

For the workshop part, the user has access to a list of all the requests that are sent to them. Each request can be accepted or declined and has a field to track its progress. All users have access to a calendar with the accepted requests, which are then entered into a design and installation schedule.

The ORANO project is a business application directly used for production purposes. It allows for professionalization of drawings, streamlining data exchange between insulation workers and workshops, and centralizing all data. This speeds up the process of creating insulation and helps avoid information loss.

In conclusion, the ORANO project is an excellent example of technological innovation serving the operational performance of the company.

CHU Rouen – Healthcare Professionals Training

A bold collaboration for the training of healthcare professionals

CHU Rouen aimed to train healthcare professionals on two topics: emergency management in nursing homes and the various available care options in healthcare facilities. The training content needed to reflect the reality of the field first and foremost. The other imperative was to take into account the specificities of the territory while being as engaging as possible.

Interactive and immersive learning through serious games

To meet the specific needs of GHT Rouen Cœur de Seine, Audace has developed two training modules in the form of serious games.

These training programs were developed for healthcare professionals working within GHT Rouen Cœur de Seine, including home care assistants, medical-psychological assistants, nursing aides, nurses, rehabilitation specialists, and healthcare managers. Each module consists of three scenarios that immerse learners in critical situations they need to resolve.

The first module, titled “Emergency Management in EHPAD,” is described as a guided 3D game. It follows the step-by-step procedure for identifying signs of urgent severity. The learner moves around in the medical environment and patient rooms. He interacts with the personnel around him. And a rest area has even been set up!

For the second module, Audace divided the training into three pathways:

  • the failure of the caregiver, the actors in the city, and the home,
  • the psychiatric pathway,
  • the link between nursing homes and hospitals.

The serious game is presented in the form of a board game with its game board and playing piece. The learner then advances on squares that contain challenges each time. To help them choose the best solution for their patient, the player has access to different cards representing various organizations and individuals (doctor, patient’s family, other patients, etc.). Then, the learner must find the answers to the questions by relying on the information provided by the cards. Each pathway has its own situation and scenario.

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The serious games offer two learning modes:

  • A “training” mode with unlimited attempts to allow learners to practice and correct their mistakes.
  • An “assessment” mode to measure the acquired skills. Here, the learner has only one attempt and cannot retry a quiz in case of an error. He receives a score at the end of the scenario, which will be shared with his trainer.

These training programs offer learners the opportunity to learn at their own pace and assess the skills they have acquired. They also promote immersion and interactivity with a practical and realistic learning experience.

Learners have the ability to freely navigate in virtual environments that are true to reality. They can interact with patients and healthcare professionals involved in the care pathway. They also make decisions that will have an impact on the course of the game. This allows them to understand situations that require prompt and effective patient care. All these scenarios can be encountered in real life.

Waste Management in VR with Orano

A multi-site VR application

Orano DS, a leader in the nuclear industry, has collaborated with Audace to develop a multi-site virtual reality application designed to train operators in nuclear waste management. The application utilizes 3D modeling of various ORANO and EDF sites for which the training is created. The environments have been faithfully reproduced, each with its own specificities, to provide an immersive experience that closely resembles reality.

The main objective of this training is to educate operators to the various aspects of nuclear waste sorting, such as the use of different dose rate measurement devices, the collection and treatment of various waste types in a nuclear environment, and the labeling of storage containers. The training consists of several scenarios (missions), some of which are specific to each nuclear site.

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A secure and guided immersive training experience.

Learners have complete freedom of movement and can navigate through the entire environment, including facilities and airlocks. They can choose their personal protective equipment (PPE), use various equipment, and their challenge is to complete their missions while adhering to safety rules, particularly those related to radiation risks. During the simulation, the trainer can trigger unexpected events to assess the learner’s response. These events may include a dose alarm, oxygen deficiency, a depressurization failure, the presence of metals in a waste bag, and more. This allows the learner to demonstrate their ability to handle unforeseen situations and react accordingly.

The actions and movements are recorded throughout the mission and then transcribed into a PDF file summarizing the journey. In this application, there is no specific evaluation phase; success is based on the learner’s ability to achieve the set objectives.

This VR training enables better training for Orano operators by allowing them to interact with the reality of the nuclear environment in a virtual setting. This allows them to make mistakes in a virtual environment without real consequences, which helps them learn faster and without any danger, enhancing retention and memory (as the consequences of the mistakes are experienced). This safe and pedagogical alternative also helps save financial, human, and logistical resources (there is no need to prepare a room with dummy waste for sorting or mobilize machinery for training purposes).

GRDF – Mastering the PHILEAS business software

A module e-learning for an interactive and effective training

GRDF has an IT tool called PHILEAS, which allows users to access cartographic asset data related to the gas network. With approximately 800 users per day, this tool has become essential for GRDF’s public service missions. However, although it is intuitive, it requires training to fully exploit its features and successfully carry out surveys and investigations.

This is where Audace comes in with the development of an e-learning course that provides operators with full mastery of the tool. The solution also has the advantage of being available online at all times. Learners can access it at any time and learn at their own pace. With its three levels of difficulty, the training is accessible to everyone, from beginners to advanced users.

The 5 modules* are divided into two modes: the “Initial Training” mode, where learners go through all the sequences in a predefined order, and the “Toolbox” mode, which allows learners to access specific sequences to meet specific needs (e.g., when in doubt about a particular operation). In all cases, the learner must be actively engaged in the training. The simultaneous use of PHILEAS and e-learning helps the learner effectively master the features of the tool.

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Innovative pedagogical methods to engage learners.

Audace employs stimulating pedagogical approaches to encourage learners to explore all the content offered. To assess their knowledge, interactive activities, case studies, simulations, and more are offered. Learners should be able to follow the necessary procedures to successfully carry out their tasks, understand the collected information, analyze it, and draw conclusions based on the results obtained. This allows for assessing their level, reinforcing their understanding, and applying the acquired skills.

The training is therefore based on three key pillars: capturing attention, sustaining motivation, and promoting memorization. It starts with a placement test to help the learner assess their current level and optimize their training time. The training program is then organized into three phases: “I learn,” “I practice,” and “I assess.” Motion designs created with the PHILEAS software as well as tutorials are used to enhance understanding. Audace has also ensured that the modules comply with WCAG guidelines for accessibility for people with disabilities.

Audace has chosen to use Articulate Storyline 360 for this e-learning module. The testing was conducted using the online tool Storyline “Review,” which saves time by providing a shared version representative of the current production version and allows for tracking of correction requests.

*Onboarding, content and presentation, localization, drawing and printing

Discover the project in a video.

Match Drivers : raising awareness of best practices

The “drive” customers at the heart of Match supermarkets’ strategy

Match supermarkets have understood the importance of “drive” customers in their business. In order to improve the quality of their dedicated service and recruit managers and employees specialized in drive-through operations, Match supermarkets have turned to Audace to provide a tailor-made e-learning training. The training sensitizes learners to the “why” rather than the “how” in order to make them informed and responsible actors in implementing best drive-through practices at Match supermarkets.

The training program thus reproduces the entire drive-through journey, from placing an order to delivery. All the steps are mentioned in a realistic simulation :

  • Customer order via the website
  • Receipt of orders in-store
  • Order optimization
  • Staff management for order fulfillment
  • Order processing
  • Management of the order chain to ensure timely delivery
  • Product selection
  • …
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A playful storytelling approach for an engaging training

The training also addresses issues related to product supply and substitution (learners are encouraged to put themselves in the shoes of the customer to enhance their understanding of the challenges), as well as optimizing the process to save time.

To make the module engaging and playful, Audace has created a storytelling experience around William, a clumsy (and unlucky) new employee who needs guidance. The learner is invited to train him by presenting the best practices for order preparation. He will need to stay vigilant because many unexpected events will occur during this training.

Short, the module includes simple and dynamic interactive simulations to quickly make learners more proficient.

According to Edgar Dale (1900-1985), a researcher and professor in education, after 2 weeks, we remember:

  • 10 % of what we read
  • 20 % heard
  • 30 % seen
  • 50 % seen and heard, or demonstrated
  • 70% by participating in a discussion or giving a presentation
  • 90% by experiencing or living through a situation

Discover the project in a video.